Board Thread:Off-Topic Discussion/@comment-6433273-20151126190829/@comment-24490922-20151229070601

-Momoiro-Saru- wrote: @Clover - Welcome back. :-)

The Ruby dilemma is temporarily on pause, but long story short: more miscommunication, this time on the developer end. The intended boxart design was never sent, so PFX released the physical DVD version using the splash art by Artemi, but ended up being of lackluster quality in design, with text encoding/miscredited artist and all. (They actually credit Misha as the artist instead of having her noted as VP and Artemi as the artist.)

Last that was known, Misha was attempting to find a way to fix this issue. It's sad to have to go through yet more drama when you think you finally had things back in a stable state. Honestly, more could have been done on both ends, but (yeah, I'm saying it like I said on Twitter), I still feel like PFX could've attempted to do a final confirmation to at least make sure the info was correct instead of going forward with not being 100% certain. Honestly, I find that to be one of the worst things to let happen, not just to the artist/creators, but to themselves... as a company (awkward, personable, or not), when the exchange of money is involved between them and the customers, people hold them to a much higher standard. Things had already gotten rocky from the first set of miscommunications, and I honestly did feel sympathy for them having to deal with the troll-like backlash of poorly-worded angry emails that made the situation even worse... but let's be real: Nobody wants to pay extra for something that just doesn't meet the standard, whether it's a last-minute thing that couldn't be helped or not. Such a mess... :-( Oh man, I sure missed a lot when I was gone.

You'd expect communications to be smoothed out between the two ends after the first dilemma. But I guess not. I remember when the box art thing was still up (#SaveRuby I believe?) I was watching Misha's twitter and man was it a storm.